We deliver worldwide from the producer directly to your door.

HOW CAN I TRACK MY ORDER?

We send tracking number and delivery instructions information to our customers via e-mail, right after their order. We also keep tracking the order until it reaches to your door.

WORLDWIDE SHIPPING PERIOD

Shipping from Turkiye to anywere in the world may take up to 15-21 business days depending on the distance. Delivery time for North America is typically 5 to 7 business days, for your reference. Despite this, international shipping duration may vary depending on the country of destination and destination within the country.

FULFILLMENT PERIOD

Following the order placement and after the order information and address information are reviewed and approved by our customers, the shipment is handed to the shipping company. After our customer confirms the address and order information, the package is shipped within 48 hours (excluding weekends and public holidays since cargo companies are closed on Saturdays, Sundays and national holidays in Turkey). Cargo delivery time is guaranteed, except in the case of and force majeure that may happen.

LOCAL TAXES AND OTHER EXPENSES

For orders over 50+ USD, shipping fee is covered by us. Additionally, local taxes and duties at the location of delivery - which differ from country to country - are the responsibility of the buyer. In some countries, additional taxes and duties are not charged on package delivery. However, in certain countries, the buyer may be required to pay additional customs duties and taxes during or before the package delivery. The taxes and fees charged for the delivery of cargo are legal requirements and are under the control of the states. These additional taxes differ from country to country and may vary over time. Customs duties and taxes of the products we send are paid by the customer, if applicable. These taxes are related to the economic policies of the countries and the minimum limits required to be responsible are specific to the state. Please note that these expense are not collected by GRIDAL Store.

Local taxes and duties differ from country to country in 220 countries of the world. It can also change over time within the same country. In some states, no local tax is charged, while in some countries the exemption limit has been set. The exemption limit is the limit at which the buyer begins to pay taxes for an item. If the product price is above the exemption limit, the local tax is calculated. Tax rates also change in taxable countries. The local tax value also depends on the product value. such as exemption value, tax percentage)

When your order is shipped, we send an email with your shipping tracking number. We follow up with you until the shipment reaches to you. We have listed below the local taxes we have witnessed based on our monitoring experiences with our customers to date. It is still not an exact calculation as these rates may be outdated.

- In the United States, the tax exemption limit is 800 USD and the local tax rate is 8.18%.

- The tax exemption limit in Canada is 20 CAD and the local tax rate is 12.4%.

- In Germany, the tax exemption limit is 22 EUR and the local tax rate is 19%.

- In the UK the tax exemption limit is GBP 15 and the local tax rate is 20%.

- UAE tax exemption limit is 1000 AED and local tax rate is 5%.

SHIPPING ADDRESS ISSUES:

We track the shipping information according to what has been given on the checkout page after you place your order. We are not responsible for lost, held, damaged or stolen packages or delivery errors due to incorrect shipping information. For this reason, we would like you to check and confirm the order information and the shipping address for the last time before order confirmation.